Frequently Asked Questions (and things you should know)

 

 

1. Can I reproduce copies of collector mentor™?

 

2. Can I e-mail a copy to a colleague or client?

 

3. How can collector mentor™ enhance our training program?

 

4. What's the benefit?

 

5. Can I post an issue on our company intranet?

 

6. How do I get permission to reprint an article for an external presentation,     publication, or redistribution?

 

7. How is my financial information kept secure?

 

8. Can I submit an article for publication?

 

9. What if I can't download an issue or if I miss an issue?

 

10. Why is collector mentor™ distributed primarily electronically?

 

11. Do you offer international subscriptions?

 

12. How can I retrieve my User Name and Password?

 

13. What are the catches to the Satisfaction Guarantee?

 

14. How can I share news about my company or staff member's good deeds?

 

15. Who owns collector mentor™?

 

16. How do I change our company's mailing address or e-mail?

 

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1. Can I reproduce copies of collector mentor™?

YES! One of the many benefits of subscribing is the right to internally reprint, redistribute, and reproduce issues and articles so that each member of your team has access. Unlike many publications, which require you to purchase subsequent subscriptions, we roll it all into one low price: It doesn't matter if you're training five or 5000! View our Subscription Agreement.

2. Can I e-mail a copy to a colleague or client?

NO! This is a violation of copyright law and strictly prohibited under penalty of law. We are very serious about our intellectual property and discourage any and all illegal reproduction, reuse, or redistribution. For permissions, please contact us. View our Subscription Agreement.

3. How can collector mentor™ enhance our training program?

Designed to help individuals increase performance and skill set, this publication allows greater access to information that is vital to successful collection professionals. Each issue is dedicated entirely to delivering articles and practical advice on collection techniques, skiptracing tips, industry news and events, industry compliance and regulatory updates, and soft business skills, and is an ideal fit for individuals in a variety of markets, including: third-party collections, student loans, auto finance, debt buying, collection attorneys, healthcare, banks and credit unions, small business, and other credit grantors.

PLUS, a subscription authorizes your company to internally reproduce, reuse, and redistribute unlimited copies of issues and articles, meaning each member of your staff can have his or her own copy to read, file, and reference as-needed.

4. What is the benefit?

For collectors, collector mentor™ can introduce new knowledge and sharpen dull skills. By taking a holistic approach to the performance process, it helps collectors reach and maintain peak performance.

For managers, collector mentor™ provides an opportunity to continually keep staff growing and developing. Plus, your subscription may be tax deductible -- what a win-win!

5. Can I post an issue on our company intranet?

YES! If you have an internal company website that's inaccessible to the general public or outside vendors/clients, you may post an issue or article to provide easy access for employees. View our Subscription Agreement.

6. How do I get permission to reprint an article for an external presentation, publication, or redistribution?

If you are speaking at a conference, looking to fill a newsletter, or are a professional trainer who would like to use issues or articles, please contact us and outline your intended usage. Authorization is decided on a case-by-case basis.

7. How is my financial information kept secure?

Skills World uses PayPal as its secure online payment partner of choice. This is the same portal that Skills World employees use to process mail, fax, and telephone orders. You may visit PayPal's Security Center by clicking here.

8. Can I submit an article for publication?

We consider op-ed type articles, letters to the editor, and guest blog posts, but can't guarantee that all submissions will be selected. For more information on how to submit an article, please visit the Contact Us page.

9. What if I can't download an issue or if I miss an issue?

Please Contact Us if you experience any difficulty in downloading an issue or if you've missed an issue. We'll be sure to get it to you promptly.

10. Why is collector mentor™ distributed primarily electronically?

Electronic delivery translates to cost savings for your company and ensures a broader reach.

Our vision is to have an issue of collector mentor™ in the hands of each and every frontline member of the credit and collection community. Electronic publication makes that goal more attainable.

Plus, we're not afraid to admit that we like to "think green."

11. Do you offer international subscriptions?

YES! But at this time only in electronic format. Stay tuned to our blog and when hard copies go international you'll be the first to know!

12. How can I retrieve my User Name and Password?

For security purposes, a dynamic user name and password will be emailed to subscribers each time an issue is available. This user name and password is active only until the next issue is ready for download. If you miss an issue simply contact us and we'll get it to you promptly.

13. What is the catch to the Satisfaction Guarantee?

The only catch is that there is no catch. If you aren't happy with your subscription simply cancel at any time and we will issue a refund on any remaining, undelivered issues.

14. How can I share news about my company or staff member's good deeds?

We are always on the lookout for positive credit and collection industry stories. If you have something truly amazing to share be sure to let us know!  Visit our Contact Us page for more info.

15. Who owns collector mentor™?

 

The publication is owned and trademarked by Skills World.

16. How do I change my company's mailing address or e-mail?

Please contact us with change request details.